UK Chief Operating Officer
The role
COO is a critical role in the UK T&Pm leadership team and reports directly to the UK CEO. The successful candidate will have extensive experience of agency operations and understand all disciplines, functions and roles within the agency mix.
Key responsibilities
Design, lead and implement business operations, drawing on all capabilities of the organisation, to drive productivity gains (including overall operations/process improvements), accelerate client satisfaction, and transform the business.
Build a culture of data driven operational reporting which leads to the identification of new initiatives to improve our service offering and ways of working.
Define and codify a way of working which enables world class media and creative work while delivering integrated cross-discipline excellence, data driven marketing and real time work.
Work with the CTO to implement and standardise work management systems such as briefing, pricing, project/resource management, time management and reporting, ensuring these systems allow T&Pm to forecast profitability and resource utilisation in real time.
Contribute to our business strategy and plan for growth, including designing and developing new capabilities and integration with existing capabilities, automation, systems and technology to support our business success.
Introduce new operating models (from new ways of working, new products and tech, automation, etc) to define and deliver excellence for our clients.
Work alongside the agency’s leadership team to ensure our structure is operationally efficient to service our clients.
Ensure utilisation across clients is being reviewed and acted upon appropriately.
Educate teams on operational excellence and expand agency capabilities.
Design, build and implement technologies to support excellence in delivery.
Shape the future of the T&Pm operating model to stay ahead of, and aligned to, increasing fast paced innovations in AI, technology and operations.
Create an efficient, joined up operating structure, that can be standardised and utilised in our global markets.
What we’re looking for
The successful candidate will demonstrate the following skills and attributes:
Operational Excellence: Demonstrated ability to design, lead, and implement business operations that drive productivity gains, enhance client satisfaction, and transform the business.
Data-Driven Approach: Strong analytical skills with the ability to build a culture of data-driven operational reporting, identifying new initiatives to improve service offerings and ways of working.
Strategic Mindset: Ability to contribute to business strategy and growth plans, including designing and developing new capabilities, automation, systems, and technology.
Leadership & Collaboration: Exceptional leadership skills with the ability to build strong relationships and work effectively with cross-functional teams, including senior leadership, creative, media, and technology specialists.
Innovation & Adaptability: A forward-thinking individual who embraces innovation and can introduce new operating models, technologies, and ways of working to stay ahead of industry trends.
- Department
- Leadership Team
- Locations
- London
- Remote status
- Hybrid Remote
- Employment type
- Full-time
About T&Pm
Who are we?
T&Pm is the world’s only truly full-service independent agency network, combining the energy and agility of a partner-owned business with the scale and strength of our alliance with WPP and GroupM.
We believe in The Power of &, bringing diverse talent together to transform the way great brands are built. Our teams blend creative, media, experience and technology specialists from across our marketing practices. The performance mindset of these teams optimises to business outcomes in every channel, fueled by the latest innovations in AI. Working alongside our clients’ marketing departments, we deliver ‘&mplified Creativity’ to solve their business and brand challenges seamlessly, creatively and efficiently.
Ultimately of course, we are our people. They’re the most important part of our business, so we want to make a lasting impression on them in the same way they do on us, by striving to become the most important place in their careers.
That’s why we do our best to build strong communities around them; provide the best possible opportunities for them to develop & grow; and empower them to make a difference to their clients and the world at large. Our strengths often lie in our differences, so we challenge and champion each other and our clients, to be the very best we can be.
T&Pm embraces and celebrates diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide creative agency that represents global clients. The more inclusive we are, the more brilliant work we can create together.
UK Chief Operating Officer
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